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LG ConnectedCare,
Display Remote Management Solution

This is an example image featuring an administrator monitoring and managing indoor and outdoor digital signage using the LG ConnectedCare solution. This is an example image featuring an administrator monitoring and managing indoor and outdoor digital signage using the LG ConnectedCare solution.
All images are for illustrative purposes only.
LG ConnectedCare is a cloud-based software for remotely managing LG signage displays* anytime, anywhere**. It allows businesses to control displays across multiple locations, designed to help keep devices always ready for use. It monitors real-time status to prevent malfunctions and alerts users to issues, minimizing downtime. Additionally, it provides easy-to-read reports on device operation trends.
* Availability may vary by model. Please contact your local sales office for more details.
** As a cloud-based solution, LG ConnectedCare relies on internet connectivity, which may affect its performance.
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Remote Management Solution for Signage

Device Control

LG ConnectedCare supports various device settings and control functions to ensure that digital signage displays operate stably across multiple locations worldwide. Utilizing LG ConnectedCare remote management solution (RMS), grouping different devices to synchronize data automatically becomes easier, as well as presetting the device configurations.
A sample image showcases an administrator simultaneously managing multiple digital signage through the LG ConnectedCare solution. A sample image showcases an administrator simultaneously managing multiple digital signage through the LG ConnectedCare solution.
An image showcases the Auto Cloning Data function of the LG ConnectedCare solution in a diagram. An image showcases the Auto Cloning Data function of the LG ConnectedCare solution in a diagram.

Device Control
(Uni / Quick Controller)

Users can easily configure multiple devices or device groups remotely using either the Uni Controller or the Quick Controller.
An example image demonstrates how the Comparison function works within the LG ConnectedCare solution. An example image demonstrates how the Comparison function works within the LG ConnectedCare solution.

Group Setting

With LG ConnectedCare, a remote management solution, users can easily group devices registered in the workspace by location or site, and these groups can be organized into multiple hierarchical levels.
An image showcases the Auto Cloning Data function of the LG ConnectedCare solution in a diagram. An image showcases the Auto Cloning Data function of the LG ConnectedCare solution in a diagram.

Custom Preset

It allows preset configurations for each target device model, enabling automatic setup when a new device connects to LG ConnectedCare, ensuring consistent settings with a single configuration.
An example image demonstrates how the Comparison function works within the LG ConnectedCare solution. An example image demonstrates how the Comparison function works within the LG ConnectedCare solution.

Auto Cloning Data

File and groups can be configured within a group to​ support cloning data for devices within a group.

Device Monitoring

LG ConnectedCare monitors the status of all devices connected to the workspace. Specifically, users can select various threshold lists such as device humidity, signal loss, Impact on the devices, and display fault detection* to check related issues on the LG ConnectedCare home screen, or receive error notification via designated email or SNMP message**. This helps users promptly identify and respond to device problems.
The LG ConnectedCare solution’s dashboard screen is displayed on a monitor placed on a desk. The LG ConnectedCare solution’s dashboard screen is displayed on a monitor placed on a desk.
* Display fault detection feature is available with the LG ConnectedCare premium license.
** SNMP : Simple Network Management Protocol. Users can set the NMS (Network Management Server) via LG ConnectedCare to rec.

Device Status / Security Monitoring

An example image captures the Always On Monitoring function of the LG ConnectedCare solution in action. An example image captures the Always On Monitoring function of the LG ConnectedCare solution in action.

Always On Monitoring

LG ConnectedCare allows users to easily view the status of the display temperature, available storage, and fan malfunctions at a glance.
This image highlights the Selective Monitoring feature of the LG ConnectedCare solution in operation. This image highlights the Selective Monitoring feature of the LG ConnectedCare solution in operation.

Selective Monitoring (Thresholds)

It enables users to select from the provided thresholds items* in advance, allowing users to check the dashboard instantly when the designated issue occurs, or receive notification via email or SNMP message.
* For detailed information, please refer to the ‘Selective Monitoring Setting Guide’ provided on the solution screen.
An image represents the Security Monitoring feature of the LG ConnectedCare solution. An image represents the Security Monitoring feature of the LG ConnectedCare solution.

LED Monitoring

The dashboard will display the ‘LED Monitoring’ feature*, providing users with insights into today’s cabinet connectivity, screen temperature error count, and pixel status**.
* Supported LED products may vary. For more details, please consult your local sales team.
** The pixel monitoring feature is available exclusively with the LG ConnectedCare Premium license.
An image represents the Security Monitoring feature of the LG ConnectedCare solution. An image represents the Security Monitoring feature of the LG ConnectedCare solution.

Security Monitoring (Malicious IPs)

The user can keep their device safe by setting up security features. This in advance, restricts the execution of unauthorized app and blocks the malicious IPs on the device.
* The Security Monitoring feature is available exclusively with the LG ConnectedCare Premium license.

LED Status Monitoring

An example image shows how users can set threshold values for devices in the LG ConnectedCare solution’s monitoring settings. If a threshold is exceeded, a designated user will receive an error notification via email. An example image shows how users can set threshold values for devices in the LG ConnectedCare solution’s monitoring settings. If a threshold is exceeded, a designated user will receive an error notification via email.

Pixel Defect Detection

Pixel defect detection* is supported for both indoor and outdoor LED** screens, and the total number of detected pixels is provided based on the installed cabinet layout. Users can run LED diagnostics with either running the feature directly or setting a detection schedule it to run.
* This feature is available with the LG ConnectedCare’s premium license.
** Compatible models may vary. For detailed information, please contact your local sales team
This is an example image of the LG ConnectedCare solution detecting a device’s cabinet connection status in real time. This is an example image of the LG ConnectedCare solution detecting a device’s cabinet connection status in real time.

Cabinet Connection

LG ConnectedCare detects the cabinet connection status of signage device and provides detailed information on the main and sub signal status*. This allows users to easily check the connection direction and status of each cabinet in use.
* There are differences in the information provided between LG signage and outsourcing models. For detailed information, please contact you local sales team.
This is an example image of a view monitoring the temperature status of device cabinets or LED Display Modules (LDMs). This is an example image of a view monitoring the temperature status of device cabinets or LED Display Modules (LDMs).

Temperature (Cabinet / LDM)

By automatically detecting the temperature status of the LED Controller and LDM (LED Display Module), LG ConnectedCare detects when the temperature exceeds a certain threshold and graphically indicates which area has experienced the temperature anomaly.
* Supports for LG Signage models and outsourcing models. For outsourcing models, it provides graphical representation only for changes in the temperature status of the LED Controller. For compatible devices and further details, please contact your local sales team.

Immediate Notification Settings

A sample image demonstrates the LG ConnectedCare solution performing LED pixel error detection. A sample image demonstrates the LG ConnectedCare solution performing LED pixel error detection.
With LG ConnectedCare, display errors instantly trigger notifications via email or SNMP trap messages, and issues can be tracked in real time on the LG ConnectedCare dashboard.​

Energy Dashboard

An example image demonstrates how users receive a signage analysis report via email through the LG ConnectedCare solution. An example image demonstrates how users receive a signage analysis report via email through the LG ConnectedCare solution.

Energy Dashboard

The energy dashboard helps users monitor and manage the energy consumption of their displays more efficiently. It offers detailed insights into each device’s energy consumption, allowing users to compare and evaluate energy consumption data on a daily, weekly, or monthly basis.
An example image demonstrates how users receive a signage analysis report via email through the LG ConnectedCare solution. An example image demonstrates how users receive a signage analysis report via email through the LG ConnectedCare solution.

Energy Saving Mode

When Energy Saving Mode is enabled, the display brightness can be automatically adjusted based on the surrounding environment. Furthermore, the solution estimates energy usage for devices while this mode is active.
An example image demonstrates how users receive a signage analysis report via email through the LG ConnectedCare solution. An example image demonstrates how users receive a signage analysis report via email through the LG ConnectedCare solution.

Energy Cost Calculator

The Energy Cost Calculator provides an estimated cost based on approximate energy usage, allowing users to compare with current costs by adjusting settings such as Energy Saving Mode.
* Estimates energy use and cost for reference. Actual results may vary. Feature availability may vary by country.

Analysis Report

LG ConnectedCare provides customized reports at user-defined intervals (biweekly or monthly) for efficient device monitoring and management.
An example image displays the license status of the LG ConnectedCare. An example image displays the license status of the LG ConnectedCare.

License Status Report

The report provides an overview of license management status, recommendations for other settings, and a history of device operations.
This example image showcases a graphical overview of signage issues within the LG ConnectedCare. This example image showcases a graphical overview of signage issues within the LG ConnectedCare.

Issue Status, Security Report & Security Guidance

Provides detailed information on device issues within a specific period. It covers the top 3 frequent issues, recorded temperature anomalies, signal loss, fan malfunctions, usage time thresholds, physical impacts, and security incidents, along with guidance on addressing these issues.
An example image showcases a workspace’s energy consumption on an annual and hourly basis, highlighting the top five groups in a graph. An example image showcases a workspace’s energy consumption on an annual and hourly basis, highlighting the top five groups in a graph.

Energy Management Report

It provides insights into energy usage trends of connected displays, including annual and hourly consumption, top 5 energy-consuming groups, and devices not using Energy Saving Mode, along with estimated energy savings if enabled. This helps users identify inefficiencies and optimize energy usage.
This sample image visualizes security issue data from a workspace through a graphical representation. This sample image visualizes security issue data from a workspace through a graphical representation.
People Also Ask
Key questions about our software solutions.

Q. What is LG ConnectedCare and where can it be used?

A : LG ConnectedCare is a cloud-based remote management solution designed to monitor and manage network-connected displays from a centralized platform. It allows users to check key device information—such as power status, temperature, and network connectivity—in real time, helping support stable system operation. This solution is designed for organizations operating multiple screens across different locations, including retail stores, franchises, corporate offices, educational institutions, and public facilities. It supports centralized signage management and remote monitoring, which may help reduce the need for on-site visits and assist organizations in managing connected screens across locations. The following FAQs provide general information about LG ConnectedCare. For complete feature descriptions, please refer to the product details above.

Q. How does LG ConnectedCare help with digital signage management?

A : LG ConnectedCare helps organizations manage each digital signage display more efficiently by providing real-time monitoring and remote control capabilities. Users can remotely turn devices on or off, adjust settings, and respond to system alerts without needing to visit the site. Key features include: - Real-time device status monitoring (power, temperature, network, error status) - Email notifications when issues are detected - A centralized dashboard for tracking device conditions - Reporting tools for license status, device health, and energy usage - Custom preset configurations for automatic setup of newly connected devices By combining monitoring, reporting, and signage control in one platform, it is designed to help businesses manage display operations more efficiently

Q. How can I start using LG ConnectedCare?

A : To use LG ConnectedCare, you must first register on LG Business Cloud (https://lgbusinesscloud.com/home/). After signing up and logging in, you can request and manage licenses directly through the platform. Please note that purchasing options and license availability may vary by country. In some regions, direct online purchase may not be supported. For detailed information about license issuance and regional availability, contact your local sales representative or visit the official inquiry page: https://www.lg-informationdisplay.com/support/inquiry

Q. Which devices are compatible with LG ConnectedCare?

A : LG ConnectedCare is compatible with a wide range of LG commercial display products, including Standard Signage, LED, OLED, TV Signage, CreateBoard, and High Brightness models. However, compatibility may vary depending on the country, specific model, and firmware version. Certain features and support scope may differ based on regional specifications. For the most up-to-date compatibility information, please consult your local sales representative or check the Notice Board within LG Business Cloud.
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